Terms of service
TERMS OF SERVICE
PlushTail
Last updated: May 2026
1. OVERVIEW
Welcome to PlushTail ("PlushTail", "we", "us", or "our"). We operate an online pet store based in the United States, offering products and services to US customers through our website plushtail.com (the "Services").
These Terms of Service ("Terms"), together with our Privacy Policy and any other policies referenced herein, govern your access to and use of the Services.
By accessing, browsing, or purchasing from our Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
2. ELIGIBILITY & USE OF SERVICES
By agreeing to these Terms of Service, you represent that you are at least 18 years of age and are located in the United States. Our store is operated exclusively for US customers.
3. PRODUCTS AND PRICING
All prices are listed in US Dollars (USD). We reserve the right to modify prices at any time without notice. We shall not be liable to you or any third party for any price changes.
Product images are for illustrative purposes and may vary slightly from actual products.
4. CUSTOM AND PERSONALIZED PRODUCTS
Custom orders (pet portraits, personalized mugs, fleece blankets) require photo submission and a production period of 3–5 business days. By submitting a photo, you confirm you own the rights to that image or have permission to use it for this purpose.
5. ORDER ACCURACY
Please review your order carefully before submitting. We are not responsible for errors in orders due to incorrect information provided by the customer. Contact us at hello@plushtail.com immediately if you notice an error after placing your order.
6. SHIPPING
We ship exclusively within the United States, including all 50 states, Puerto Rico, Hawaii, and Alaska. Delivery timelines are estimates and not guaranteed. See our Shipping Policy for full details.
7. PAYMENT
We accept major credit cards, PayPal, and other payment methods listed at checkout. All transactions are processed securely via encrypted connections.
8. RETURNS AND REFUNDS
Please refer to our Return and Refund Policy for full details on returns, refunds, and exchanges.
9. INTELLECTUAL PROPERTY
All content on this site — including images, text, logos, and graphics — is the property of PlushTail and may not be reproduced, distributed, or used without prior written permission.
10. LIMITATION OF LIABILITY
PlushTail shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or our products, to the maximum extent permitted by applicable US law.
11. GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved in US courts.
12. CHANGES TO TERMS
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the Services after changes constitutes acceptance of the new Terms.
13. CONTACT US
For questions about these Terms of Service, please contact us at:
PlushTail
Email: hello@plushtail.com
Website: plushtail.com